Our outstanding results prove that succeeding in delivering world-class services requires a focus on three main elements;
People, System, and Technology.
FIXEM is a service provider company with a solid track record in providing high-level consultancy and repair services in the field of consumer electronics, multimedia, and mobile phones; FIXEM also offers its clients a full range of outsourcing solutions such as Customer Support, Call center ( inbound , outbound & digital services ) Research, Service operation consultant ,Management, back-office and training to clients worldwide; Our outstanding results prove that succeeding to deliver world-class services requires a focus on three main elements; People, system, and Technology. Well-selected People who believe in our culture, and who are regularly trained, developed, and continuously motivated not only to serve our business but mostly our partnered clients. A System that identifies clearly clients’ needs, set the standards of the service, measure, corrects, and sustain consistency. Technology that is regularly upgraded, transparently, and ethically implemented to serve mutually our partnership with the client.
OUR MISSION
To offer complete solutions to consumer electronics providers by servicing their clients with High Quality, affordable prices, and fast response timeline, supported by our well-skilled team, latest technology, and our responsibility towards the community and environment.
OUR VISION
To be the most trusted, widely spread service provider
Friendly (System, Environment, Approach)
Trustworthy (Dealings, Service Delivery)
Transparent (Communication, Business)
Professional (Team, Service Delivery)
Are the core of the business, their selection is based on technical capabilities yet personalities that fit our environment which is the base. We make sure that we take all the members of our workforce through the required training that position them to meet the expectation of the company and to compete with the best in the market. At FIXEM, our client’s best interest is our highest priority, and everything we do is guided by our values and professional ethics. We ensure that we hold ourselves accountable to the highest standards by meeting our clients’ needs precisely and completely. We cultivate a working environment that provides a human, sustainable approach to not only earning a living but also with dignity and comfort.
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